Privacy Policy

1. Business Information

This facility (MOE Dorf Hakuba, operated by コトブキ産業株式会社) handles personal information of guests for accommodation reservations and facility operations. This policy sets forth the handling guidelines.

2. Personal Information Collected

We may collect the following information in connection with accommodation reservations, inquiries, and check-in procedures:

• Name, age, gender, address, and occupation
• Contact information such as phone number and email address
• Dates of stay, expected arrival time, and number of guests
• Nationality and passport number (for non-Japanese guests)
• Payment information (processed through payment service providers; card numbers are not stored by this facility)

3. Purpose of Use

Personal information collected shall be used within the scope of the following purposes:

• Accepting, confirming, and managing accommodation reservations; providing accommodation services
• Responding to inquiries and contacting guests
• Creating and maintaining guest registers as required by law
• Processing payments and billing
• Analysis for service improvement (within a scope that does not identify individuals)

4. Disclosure to Third Parties

We will not provide personal information to third parties without prior consent of the guest, except in the following cases:

• When required by law
• When necessary for the protection of life, body, or property, and it is difficult to obtain consent
• When provided to subcontractors such as booking platforms or payment processors to the extent necessary for service delivery

5. Supervision of Subcontractors

When entrusting all or part of personal information handling to a third party, we shall exercise necessary and appropriate supervision over the subcontractor.

6. Requests for Disclosure, Correction, or Deletion

Guests may request disclosure, correction, suspension of use, or deletion of their personal information. Please contact us using the information below. After verifying your identity, we will respond in accordance with applicable laws.

7. Use of Cookies

This website may use cookies to improve convenience and understand access patterns. You may disable cookies in your browser settings, though some features may become unavailable.

8. Contact

For inquiries regarding this policy, please contact コトブキ産業株式会社. Contact details are being prepared.

9. Revisions to This Policy

We may revise this policy without prior notice in response to changes in laws or services. Revised content shall take effect upon publication on this page.